Guava

Guava is a voice agent API designed specifically for regulated industries, aiming to ensure compliance and effective call handling. It has been operational since 2013 and is trained on over 10 billion live agent minutes, making it a robust solution for organizations that require precision in their voice interactions.

Built for a variety of applications, Guava rapidly deploys voice agents within just 14 days from kickoff. It provides high turn-taking latency of less than 200 milliseconds and boasts a 99.9% uptime SLA, ensuring reliable service for critical communication needs. With over 100 regulated deployments, Guava is a proven system for businesses navigating complex regulatory requirements.

The platform prioritizes seamless integration with existing systems, allowing organizations to retain their business logic while Guava manages the voice interactions. Guava’s architecture is designed to enhance accountability and performance, featuring a compliance engine to minimize the risk of miscommunication and hallucination in agents. Guava’s architecture supports various industries such as healthcare, insurance, banking, and government, providing tailored solutions that align with regulatory mandates.